Rental scams: Everything you need to know

There’s nothing like almost falling for a rental scam to put a damper on moving out of home for the first time. 

After a few minutes of browsing Flatmates.com.au, I found a listing for a furnished, affordable, apartment in the heart of Wollongong. Exactly what I was looking for! I responded to the listing with zeal. The head tenant who wrote back was also a uni student, enrolled in the same degree as I was. We hit it off like old friends. Naively, we both agreed I’d move in and set a date. I was stoked to be sharing a place with her! 

Not long after, she hit me with, “I know you’re not moving in until next month, but can you pay your bond and six months' rent now so I can make sure no one else takes your room?” I nearly spat out my coffee. SIX MONTHS? Like any annoyed 17-year-old, I called my mum. As a sales assistant on minimum wage, I didn’t have six months' rent plus bond. Surely enough, she assured me it was a scam. 

This occurred in 2016. Rental scams have been circulating for years. But as the rental market becomes more competitive and the cost of living gets higher, affordable rentals have become few and far between. To avoid falling for the tactics of scammers, it's important to know what to look for and how to protect yourself.

These scams advertise a rental below the market rate. Sometimes it's luxurious and modern, while other times it's nothing special. Hey, a good deal's a good deal. Sounds attractive, right? We hate to burst your bubble, but the reason it’s so attractive is that it doesn't exist. Not in your town or budget, at least. A quick reverse image search will reveal the photos used to entice you were stolen from a property on a different site. Not the one you were enquiring about.

In some cases, the property in question isn't even available for rent. Several members of the r/AskAnAustralian subreddit said their property had been used in a rental scam. Hopeful renters graced their doorsteps, but all they could do was tell them they'd been scammed.

The scammer poses as the landlord or head tenant and takes to advertising the fake property on social media. They frequent platforms like Facebook Marketplace, Kakao, and WeChat. They'll also try their luck on real estate or house share websites, like Flatmates.com.au and Rent.com.au.

Before you’ve even inspected the property they'll ask for money. Usually under the guise of ‘securing the property’, they’ll request a deposit, bond, or an obscene six months rent.

Picture this: You come across a listing advertising an opulent free-standing bath, loads of storage space, and a walk-in closet in the master bedroom. Talk about love at first listing. At the viewing, however, you discover there is no walk-in closet. The storage space is much smaller than what you were led to believe, and the bath is straight-up ugly. 

To no one's surprise, scammers falsely advertise properties. Upon inspection, your rental won't include features or amenities you thought were included. While some sketchy agents won’t go this far, others have taken to digitally manipulating images using AI.

One thing all scammers have in common is their pressure tactics. They rely on frightening or rushing you into making a transaction or signing a lease. They'll typically lead with how sought-after the property is, "It's in a coveted location, you'll never encounter a price this low again". To top it off, they'll do all they can in their power to demand a deposit. "I have several buyers waiting to put down a deposit, you need to pay now if you want me to secure the property".

Your landlord won’t ask you to pay a deposit or bond using cryptocurrency, gift cards, or cash. This rule goes for all government officials, organisations, and businesses. These payment methods are difficult to trace, so if they’re lost to a scammer, they can be difficult to get back.

The best way to avoid rental scams is by going through an agency or a trustworthy site. Sites like Domain.com.au and Realestate.com.au only accept listings from registered agents. Avoid searching for properties on your local neighbourhood's Facebook group or public marketplaces like Gumtree. 

While we’d love to believe that you can rent a two-bedroom apartment in the heart of Sydney for $300 a week, it's simply not possible. It's important to know the median price of the area you’re searching in. If the property is going for less than half the market rate, there's a good chance it's a scam. 

A listing with no photos or a property address is a huge red flag. While it could be a scammer, it could also be indicative of a lazy property manager or head tenant who could not be bothered to finish writing the listing. Neither of which you want to get involved with. Consider these listings write-offs.

Scammers protecting their fake property will refuse to let you see it, and make excuse after excuse as to why you can’t. Some common excuses include, ‘I’m visiting family overseas’, ‘I’m in the hospital’, and ‘I can’t access it because the tenants are currently living there’. You should always inspect a property before putting down a deposit or bond.

It's important that you, as a tenant, brush up on what your legal rights are before signing the lease. While these rights may vary from state to state, you can expect to pay a bond, which is four weeks' rent at most, as well as about a month's rent in advance. 

It's a legal requirement that real estate agents are honest in their dealings. If you suspect your agent is providing you with incorrect or incomplete information regarding your property’s features, history, or location, contact the tenant’s rights body in your state. 

• NSW: NSW Fair Trading and Tenant’s Advice & Advocacy Services NSW
• VIC: Consumer Affairs Victoria
• ACT: Tenant’s Advice Service
• QLD: Tenant’s Queensland and Residential Tenancies Authority
• NT: Tenant’s Advice Service and Consumer Affairs Northern Territory
• SA: Consumer and Business Services (CBS) and Rent Rights SA
• WA: WA Department of Commerce and Tenancy WA
• TAS: The Tenant’s Union of Tasmania and Consumer Affairs & Trading

Doing your research also means ensuring the property is actually owned by the real estate you’re liaising with. Scammers without a physical rental might hijack a listing and change the phone number and email address. If you see the same property for rent on multiple different sites, copy and paste its description into Google. Scammers often reuse descriptions – if the results show the same description for a different property, the property could be a scam. 

Assess the details in the description, too. A different address or contact details for multiple different agents can indicate the listing is being reused by multiple scammers.

It's important to protect yourself against phishing and identity theft attempts. Do not provide any personal details or send money to a potential landlord or property manager before you’ve inspected the property.

It’s imperative that you, or someone you know, inspect the property in person. While not many renters can afford to be picky, it pays (especially in the long run) to choose your property carefully. Viewing the property in person can assure you it’s as advertised and a good fit for your lifestyle. It can also allow you to ask the property manager or real estate agent any questions you might have about the property. 

If you think you’ve come across a rental scam, or even worse, fallen victim to one, contact your local police. Report the scam to Scamwatch and the platform the listing was advertised on, like Gumtree or Flatmates. Additionally, lodge a complaint with your state's tenant's rights body.

The internet is full of scams and rental ads are no exception. Don’t willingly hand over personal information or cash to strangers, even if they could be a property manager for the listing you're interested in. Do your due diligence and research the listing to ensure it's legit. If there are any red flags or if something feels off, trust your gut.